Frequently asked questions

 

How do I make an appointment with the Olive Space?

A phone call is the best way to schedule an appointment.  If we are unable to answer right away, please leave a message.  Let us know when is the best time to reach you and a call back number. During the initial phone call, you may be asked a few questions about your particular situation, so it’s best to find a quiet and private place where you are comfortable talking.  This call lasts only a few minutes and will include obtaining basic information. 

How long are the sessions?

All sessions are 45 minutes long.

How frequent are the sessions?

At the beginning of treatment, sessions occur every 2 weeks for the first 1-2 months.   This is the time when medications are adjusted and side effect issues are addressed.  Once the client is stabilized, appointments can be spaced every 1-3 months.  For individuals on controlled substances or Medication Assisted Treatment for addiction issues, session frequency will vary and will depend on the complexity of the situation and the medication used. 

Does the Olive Space provide Medication Assisted Treatment (MAT) for addiction or dependence issues?

Yes, we provide medication assisted treatment for opioid addiction as well as alcohol and nicotine dependence.  MAT treatment has helped many people take back control and we can help you do the same. 

How does payment work at the Olive Space?

Payment is collected at the time of the session.  Accepted methods of payments are cash, all major credit and debit cards, Health Savings Accounts (HSA) and Flexible Spending Account (FSA) cards, Apple Pay and Google Pay.  The Olive Space does not accept personal checks.

Does the Olive Space take health insurance?

The Olive Space does not accept any insurance.  However, many clients are able to collect partial or full reimbursement if they have out-of-network coverage benefits from their individual insurance.  If you have this benefit, you may submit the session invoices to your insurance company for reimbursement.

Why does the Olive Space not take insurance?

By not relying on insurance for payment, the Olive Space is able to provide superior level of care to its clients in terms of duration and frequency of appointments and flexibility in scheduling.   More importantly, this allows for the shaping of an individualized treatment plan that is right for you. 

If I must cancel an appointment, how do it do it?

If you need to cancel your appointment, a 48 hours notice is required.  If you call to cancel less than 48 hours in advance or give no notice at all, the Olive Space reserves the right to charge you for the time that was reserved.